Privacy policy
Welcome to Kokaa Naturals. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or use our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full Name
- Email Address
- Mobile Number
- Billing and Shipping Address
- Order History
- Payment Information (processed securely through authorised third-party payment service providers)
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies and Website Usage Data
- Communications with our Customer Support Team
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders.
- Verify and process payments.
- Deliver products and provide order updates.
- Respond to your enquiries and provide customer support.
- Improve our website, products, and services.
- Personalise your shopping experience.
- Detect, prevent, and investigate fraud, unauthorised transactions, and security issues.
- Comply with applicable legal and regulatory obligations.
- Send promotional offers, newsletters, product updates, discounts, and marketing communications through Email, SMS, WhatsApp, or other communication channels where permitted by law or with your consent.
3. Cookies and Similar Technologies
We use cookies and similar technologies to:
- Improve website functionality.
- Remember your preferences.
- Analyse website traffic and performance.
- Measure the effectiveness of marketing campaigns.
- Enhance your overall shopping experience.
You may manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
4. Third-Party Services
To operate our business, we may use trusted third-party service providers, including but not limited to:
- Payment service providers
- Shipping and logistics partners
- Email marketing service providers
- WhatsApp communication service providers
- Website hosting and technology service providers
- Analytics and advertising service providers
- Customer support service providers
These service providers may process your personal information only to the extent necessary to provide services on our behalf and in accordance with applicable privacy laws.
5. Payment Information
Payments are processed securely through authorised third-party payment service providers. Kokaa Naturals does not store your debit card number, credit card number, CVV, UPI PIN, OTP, or internet banking credentials.
6. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Payment service providers
- Shipping and logistics partners
- Technology service providers
- Marketing service providers acting on our behalf
- Government authorities, law enforcement agencies, or regulatory authorities where required by applicable law
7. Data Security
We implement reasonable administrative, technical, and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our legal rights and agreements.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of your personal information, where applicable.
- Withdraw your consent, where processing is based on consent.
- Opt out of promotional and marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
10. Children's Privacy
Our website and products are not intended for individuals under the age of 18 without the supervision of a parent or legal guardian. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites. Kokaa Naturals is not responsible for the privacy practices, content, or security of such websites. We encourage you to review their privacy policies before providing any personal information.
12. Compliance with Indian Laws
Kokaa Naturals is committed to protecting your personal information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws and regulations of India.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised Effective Date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Kokaa Naturals
Email: support@kokaanaturals.com
Website: www.kokaanaturals.com
Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Thank you for choosing Kokaa Naturals. We value your trust and are committed to protecting your privacy and personal information.