Shipping policy
Thank you for shopping with Kokaa Naturals. We are committed to delivering your skincare products safely and on time. Please read our Shipping Policy carefully before placing an order.
1. Shipping Coverage
Kokaa Naturals currently ships across India. We strive to deliver to most serviceable PIN codes through our trusted courier partners.
2. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During sales, festivals, or high-order volumes, processing times may be slightly longer.
3. Delivery Timeline
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- Any free shipping offers will be clearly mentioned on our website and may be changed or withdrawn without prior notice.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation via email and/or SMS/WhatsApp (where available) containing your tracking details. You can use the tracking number to monitor your shipment.
6. Delivery Attempts
Our courier partners will generally make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.
Additional shipping charges may apply if reshipment is requested.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate shipping information. Kokaa Naturals is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
8. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support within 48 hours of the delivery attempt.
We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.
9. Delayed Deliveries
While we make every effort to deliver orders on time, delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other events beyond our reasonable control may occur. We appreciate your patience in such situations.
10. International Shipping
At present, Kokaa Naturals ships only within India. We do not currently offer international shipping.
11. Contact Us
For shipping-related questions or assistance, please contact us:
Kokaa Naturals
Email: support@kokaanaturals.com
Website: www.kokaanaturals.com
Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM (IST)