Terms of service
Welcome to Kokaa Naturals. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. Products
Kokaa Naturals offers skincare products intended for external use only.
Product images are for illustrative purposes. While we strive to display product colours, packaging, and details accurately, slight variations may occur due to manufacturing updates or differences in screen settings.
3. Orders
- All orders are subject to acceptance and product availability.
- We reserve the right to refuse or cancel any order at our sole discretion.
- If your order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Refund Policy.
4. Pricing
- All prices are displayed in Indian Rupees (INR).
- Prices are inclusive or exclusive of applicable taxes, as indicated on the website.
- Prices may change without prior notice.
- We reserve the right to correct any pricing errors.
5. Payments
Payments must be made through the payment methods available on our website.
We do not store your credit card, debit card, CVV, UPI PIN, or internet banking credentials. Payments are processed securely through authorized third-party payment service providers.
6. Shipping & Delivery
Orders are processed and shipped in accordance with our Shipping Policy.
Estimated delivery timelines are indicative and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
7. Returns & Refunds
Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy.
For hygiene and safety reasons, opened, used, damaged, or tampered skincare products may not be eligible for return unless they were delivered damaged, defective, or incorrect.
8. Product Usage
Our skincare products are intended for cosmetic use only.
- Read product instructions before use.
- Perform a patch test before first use.
- Discontinue use if irritation occurs.
- Consult a qualified healthcare professional if you have known allergies, sensitive skin, or medical conditions.
Kokaa Naturals shall not be liable for misuse, improper storage, or use contrary to the product instructions.
9. Intellectual Property
All content available on this website, including but not limited to logos, trademarks, brand names, product names, graphics, photographs, videos, website design, text, and other materials, is the exclusive property of Kokaa Naturals or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
10. User Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with the operation or security of the website.
- Violate any applicable laws or regulations.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Kokaa Naturals shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Our total liability, if any, shall not exceed the amount paid by you for the relevant order.
12. Disclaimer
Results from skincare products may vary depending on individual skin type, lifestyle, environment, and consistency of use.
Information provided on this website is for general informational purposes only and should not be considered medical advice.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time. Updated Terms will be posted on this page with the revised Effective Date. Continued use of the website after such updates constitutes acceptance of the revised Terms.
15. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts where Kokaa Naturals has its principal place of business, unless otherwise required by applicable law.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Kokaa Naturals
Email: support@kokaanaturals.com
Website: www.kokaanaturals.com
Customer Support: Monday to Saturday, 10:00 AM – 6:00 PM (IST)